Mystery Shopping Feedback

At the end of the visit, the evaluator leaves the premises with a draft report. Then he will talk to the assessed person again, will identify himself as evaluator and both will revise the report content. This way they will agree on the evaluation so that both parties accept the result.

Sometimes this process can be done in front of the sales manager.

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Benefits to your business

With the Mystery Shopping Feedback, you can reach a consensus on the assessment report with the assessed staff.

It allows you to:

Review the report content directly with the staff.
Outline the points to be improved.
Review the report on-site, after completing the visit and together with the manager.
Identify the points which are not being done correctly.
Avoid the same mistakes.