- Correct online and offline prescription from customers
- Are your staff following the established customer service process?
- Are customers really satisfied with the accommodation in your hotel or in your restaurants?
Mystery Guest and Mystery Dinner
In addition to our on-site, phone and online mystery service for retail, we can offer Mystery Guest, a specialized mystery shopping service for hotels that measure crucial aspects of the guest experience that impact guest satisfaction and loyalty. We also provide Mystery Dinners Programs, mystery shoppers who visit your restaurants and evaluate performance based on your standards.
Mystery Guest is the mystery shopping technique for accommodations. A shopper will stay in your hotel to have contact with your staff and obtain a complete assessment of the guest experience as an external audit. Since each hotel is different, our questionnaires adapt to address different hotel services.
The Mystery Dinner is the mystery shopping service for restaurants and coffees. It evaluates the whole process from the first contact, such as the phone or online booking, to the visit to the restaurant: staff professionalism, the condition of the food and hygiene of the premises. The questionnaire will be customized to each type or restaurant.