- Customer service in your retail points and its measurement
- Finding out your business needs, blind spots and points to be improved
- Benefits increase and brand image improvement
Mystery shopping in retail business
El Cliente Indiscreto will help you understand the customer service offered by your staff and how the customers visiting your retail points are treated. Either in a shopping mall, shop chains or franchises: we will adjust to your needs and we will offer customised results.
Our mystery shoppers for retail will complete a thorough assessment of the implementation of brand standards in any type of retail point. In order to do so, we will use on-site mystery shopping in shops, the most used method to understand the customer treatment in the point of sale; the mystery calling to find out if the right phone service is being offered and the online mystery to check the response capacity to a customer inquiry sent through the website.
The quality of service at your points of sale can be improved with El Cliente Indiscreto.