Online mystery: online customer experience
How does your company handle e-commerce? Is your online purchase process simple and conveys reliability and safety? Is your potential customer able to find your page without being an expert? Is he able to find your product easily? Is your online service providing the right quality on all devices? Or is your company losing sales because it is not well prepared? How does your company manage leads? Do you handle them properly in a timely manner?
Try our online mystery service and you will see our approach to help you define the best online shopping experience. You will see if your brand is really prepared to offer a reliable and secure online sales service, which results in a satisfactory experience in the purchase process. It will also show you how do you deal with business opportunities that come through your website from an online environment.
Our secret shoppers will check your online purchase experience from a potential customer’s point of view, from the moment the purchase intention arises and he enters your website or sends a lead, until the end of the process with a possible claim or return, including the effective completion of an online purchase. Our proposal implies an exhaustive analysis of your company’s online shopping experience, carried out by shoppers who will meet your potential customer’s profile, so that they can obtain a real experience assessment on your e-commerce or website.
Do not forget that there is never a second chance to make a good first impression.