- Sale and post-sale mystery shopping
- Mystery calling, online and on-site for brands and dealerships
- Are your dealership leads handled correctly?
Automotive sector mystery shopping
Do you have a dealership or garage, and would you like to find out about your customer experience? Would you like to know if your points of sale comply to your brand standards? El Cliente Indiscreto will help you.
With Mystery Shopping we can check how strictly your brand processes are followed and we can find out the real and potential customer experience. Moreover, we can do a benchmarking report to get to know your competitors, being same brand dealerships or other brand dealerships.
We will assess points such as the selling arguments for each car, clarity of explanations, customer needs identification, leads handling, driving test offer and implementation, financing, insurance, car display, etc.
We offer a comprehensive service for you to improve your business.