Mystery Shopping Specialists
  • Do you need help restructuring the customer service protocol and the commercial system?
  • Are you looking for an objective assessment of your service quality?
  • Identify your company's weakest points.
  • Do you want to get your team more involved?
  • Would you like to reduce complaints and claims from your customers?
  • Determine the commercial capacity at your point of sale
  • Are you interested in innovating and improving processes?
  • Are you sure that your customers are well treated?
  • Do you know how your competitors work?
  • Get full control over what happens in your franchises

    Mystery Shopping Specialists since 1999.

    95% of our projects are Mystery Shopping Assessments


    Thorough analysis of real customer experience in the different points of sale; either by on-site visits, internet or over the phone, by our shoppers.

  • WHY

    To guarantee your company’s success, offering the best customer service to customers and an optimal process and protocol standardization in the different points of sale.

Mystery Sectors

Customer References

Mystery Shopping improves customer experience

El Cliente Indiscreto uses different mystery shopping on-site, over the phone and online techniques to assess your company’s customer service. We put ourselves into your customers’ shoes and we become mystery shoppers to get a real and objective measurement of what happens in your business.

Our aim is to get your staff to have deeper involvement with the company through mystery shopping. All of this will lead to better customer experience and higher sales volumes and profits.

Our mystery shoppers from El Cliente Indiscreto will increase the quality of your company’s customer service.