- Do you know if the medical appointments are managed correctly?
- Do your staff comply with the established action protocols?
- Do your staff use the right selling arguments according for each treatment?
Mystery for clinics
Our mystery shopping for clinics will help these facilities to increase their efficiency and retain customers.
The mystery shopper will pretend to be a customer in a dental clinic, aesthetic clinic or a fertility clinic. The purpose is to identify any possible inefficiencies to improve the patient service.
Our task consists of analysing the patient relationship with staff, condition of facilities, cleanliness and hygiene, type of specialities offered, and information provided. The overall patient service, care and experience during their time in the clinic will be measured and assessed to analyse all the features affecting the stay in the clinic.
The improvement of these features will increase the quality of the patient service.