Mystery Coaching®

El Cliente Indiscreto collaborates with the Italian company MyNoiLab, creator of the innovative Mystery Coaching® methodology in Europe. This methodology goes beyond traditional Mystery Shopping, using it as a powerful organizational Development tool.

The Mystery Coaching® process begins with a co-design phase, involving key roles in your company to define clear objectives. What sets Mystery Coaching® apart is its multidisciplinary approach, combining market research, quality auditing, coaching, training, psychology, and organizational consulting. The collected data not only provides an objective insights of customer service but is used in group coaching sessions to generate solutions from within the organization.

This methodology not only improves the customer experience but also positively impacts the organizational climate and corporate culture. Mystery Coaching® supports teamwork, avoids punitive approaches, and promotes both individual and collective growth

Benefits to your business

During the mystery coaching, an expert in staff training will anonymously visit your business to identify the business areas to be improved. It allows you to:

Identify the weakest areas of your business.
Take action immediately after identifying the weaknesses.
Focus on the situation and act accordingly.
Train your staff, taking into account their strengths and weaknesses.
Improve the customer service offered by your staff.
Offer optimal customer service.